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Terms and Conditions
ORDERSWe will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However, unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.ACCEPTANCEOnce you have placed an order on this website, we will send you an email confirming receipt of the order you have sent. We will not accept the order and complete the contract until we dispatch the Products ordered. If there is a problem with your order, e.g. a problem with your credit card or we do not have the Products ordered in stock, and we cannot accept the contract, we will contact you by phone, email or letter.PAYMENTWhere payment is made by credit or debit card, you authorise us to debit your card with the total cost of the Products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.LIABILITYThis clause is not intended to exclude our liability to you/pet for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the Products passes to you when delivery is made. Delivery is made at the time we leave the Products at the address specified by you. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.CARE INSTRUCTIONSWhere a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.TRADEMARKSAll trademarks, brand names, copyrights, Product names and trade names are the property of their respective owners and we do not authorise any use which infringes those rights. Subject to this, you may view, print and download from our website for personal use only. Any other use of information or materials on this website is strictly forbidden without obtaining our written agreement first.ERRORS AND OMISSIONSWe have made every effort to ensure that the information on this website and in any documentation we may send you (“Information”) is accurate. However we do not make any promises about the Information and we are not liable for any loss or damage, whether direct, indirect or consequential, which may happen as a result of relying on the Information, except where we are not allowed by law to exclude our liability.FORCE MAJEUREWe are not liable to you for any failure or delay to supply or deliver or for any damage or defect to the Products that is caused by any event or circumstance beyond our reasonable control.Complaints If you have a complaint about Petshop Direct, please contact our Customer Care team here:
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