Once you’ve placed your order
We’ll tell you what time your order will be available to collect, and travel to store once your collection confirmation is received by email or text message.
Don’t forget your mobile number – Please ensure that your mobile number is added so that we can text you when your order is ready to collect.
What do I need to bring to collect my order?
Please head to our showroom located at Unit16E, Mimram Road, Hertford, SG14 1NN and bring a copy of your order confirmation on your phone or printed out as proof of purchase.
Can someone collect on my behalf?
We’re happy for someone else to collect your order, but to protect you from fraud, the person you’ve nominated must present a copy of the order confirmation and their photo ID (passport or photo driver’s licence).
Your items will be held for 14 days, after which point your order will be put back to stock and refunded automatically.
Petshop Direct / Unit 16E Mimram Road, Hertford, SG141NN. Our opening hours are 10 am -5 pm Monday to Friday, 10 am-12 pm Saturday.