GENERAL ECOMDIRECT LTD, 286B Chase Road, Southgate, London, N14 6HF, Company No. 10736068, VAT GB 270029431 Products available for sale on this website (Products) are subject to these terms and conditions. By placing an order for Products on this website you agree to be bound by these terms and conditions. We reserve the right to change these terms and conditions at any time, and you are bound by the version available on the site at the date of placing your order. Your statutory rights are not affected by these terms and conditions.  These terms and conditions include our privacy policy and the information on our help page.

YOUR REPRESENTATIONS You promise that you are at least 18 years old and have the legal right and ability to enter into this agreement and to use any debit or credit card used to purchase the Products. You also promise that all information you have provided is accurate and true. You authorise us to perform validation checks and authorisation with the card issuer.

INDEMNITY You agree to fully indemnify us, our officers, employees, agents and suppliers, immediately on demand, from and against all claims, liability, damages, losses, costs and expenses arising out of any breach by you of these terms and conditions or by your use of this website, or the use of any other person accessing this website using your shopping account or your personal information.

Pricing and Availability i. Whilst we try and ensure that all details, descriptions, and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Where applicable, prices are inclusive of VAT. Delivery costs will be charged in addition; such additional charges are clearly where applicable and included in the ‘Total Cost’. ii. The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We, therefore, reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies. COLOURS We make every effort to ensure that the images of the Products on our website are accurate. However, because of differences between monitors the colour you see of the Product may not accurately reflect its true colour.

Redeeming Coupons “10OFF100” Save 10% off on orders over £100. This offer is open to new users registered with a UK address, who must be UK residents of 18 years of age or older. The shipping address must also be a UK address. One coupon redemptions per new user only. The coupon is valid for new users unless cancelled earlier in accordance with these Terms and Conditions. Enter coupon code 10OFF100 when you are prompted to during the payment process and you will receive the related discount on the final amount of your Purchase Price. The discount does not apply to items on sale and the related postage and packing costs or to any taxes which are not included in the item price. This coupon cannot be combined with any other coupon, site discount, rebate, offer, gift coupon or other promotion. This coupon has no cash value, cannot be transferred, cannot be forwarded and cannot be exchanged. Any refund you may be entitled to receive will not include the coupon or its redemption value. You will receive no more than the amount you paid towards your Purchase Price and will not be eligible for a further coupon. Petshop Direct reserves the right to suspend, change or cancel this coupon promotion at any time, in the event of circumstances arising which in Petshop Direct’s opinion make it necessary for it to do so. Petshop Direct reserves the right to add additional terms and conditions for certain parts of this coupon promotion.

ORDERS We will take all reasonable steps to ensure that your credit or debit card information (Confidential Information) is kept secure. However, unless we have been negligent, we are not liable for any losses arising from unauthorised access by a third party to your Confidential Information.

ACCEPTANCE Once you have placed an order on this website, we will send you an email confirming receipt of the order you have sent. We will not accept the order and complete the contract until we dispatch the Products ordered. If there is a problem with your order, e.g. a problem with your credit card or we do not have the Products ordered in stock, and we cannot accept the contract, we will contact you by phone, email or letter.

PAYMENT Where payment is made by credit or debit card, you authorise us to debit your card with the total cost of the Products selected including VAT and delivery charges. Any refunds made in respect of returns or cancellations will be made to the same card. Where payment has not been made in full, we may cancel your order and/or suspend any further deliveries to you.

LIABILITY This clause is not intended to exclude our liability to you/pet for fraudulent misrepresentation or for death or personal injury resulting from our negligence. The risk of damage or loss of the Products passes to you when delivery is made. Delivery is made at the time we leave the Products at the address specified by you. We cannot accept any claims beyond this point. All implied warranties and undertakings are excluded to the maximum extent permitted by law.

CARE INSTRUCTIONS Where a product has care instructions, you must follow these instructions. We are not liable for any loss or damage in the event that the instructions have not been followed.

TRADEMARKS All trademarks, brand names, copyrights, Product names and trade names are the property of their respective owners and we do not authorise any use which infringes those rights. Subject to this, you may view, print and download from our website for personal use only. Any other use of information or materials on this website is strictly forbidden without obtaining our written agreement first.

ERRORS AND OMISSIONS We have made every effort to ensure that the information on this website and in any documentation we may send you (“Information”) is accurate. However we do not make any promises about the Information and we are not liable for any loss or damage, whether direct, indirect or consequential, which may happen as a result of relying on the Information, except where we are not allowed by law to exclude our liability.

FORCE MAJEURE We are not liable to you for any failure or delay to supply or deliver or for any damage or defect to the Products that is caused by any event or circumstance beyond our reasonable control.

Complaints  If you have a complaint about Petshop Direct, please contact our Customer Care team here:

• • via email here
  • via Facebook to www.facebook.com/petshopdirectUK
  • via post to Petshop Direct, Unit 16E, Mimram Road, Hertford, SG141NN, United Kingdom